U.S. Citizen Services
July 24, 2015
Consular systems at Consulate General Istanbul will return to normal operation on Monday, July 27. E-mail service is functioning normally.
All persons with visa or American Citizen Services appointments should follow the guidance below. For emergency U.S. citizen services until July 27, please contact us via phone at +90-212-335-9000.
Visa Appointments after July 24:
Visa applicants with appointments on July 27 or after should plan to keep their scheduled appointment. Please note that applicants with visa appointments scheduled on August 7 and August 10 only need to be rescheduled to the following week due to systems maintenance taking place on those two days. Any applicant with an appointment on August 7 or August 10 should reschedule that appointment online or by calling the call center at +90-850-390-2802 or +90-850-252-6355.
American Citizen Service Appointments after July 24:All customers with American Citizen Services appointments on July 27 or after should plan to keep their scheduled appointment. Please note that appointments scheduled on August 10 only will need to be rescheduled to later that week due to systems maintenance. For emergency U.S. citizen services on August 10, please contact us at +90-212-335-9000.
Welcome to the American Citizens Services Unit of the U.S. Consulate General in Istanbul, Turkey. We offer a range of service to U.S. citizens visiting and living in Turkey. If you are a U.S. citizen and have a life and death emergency or there is an emergency involving a U.S. citizen, call us 24/7 at +90 212 335 9000.
Use this website to get all the information you need on the range of services we offer to U.S. citizens visiting and living in Turkey. We encourage you to register your stay in Turkey through the State Department’s Smart Traveler Enrollment Program (STEP).
Assisting U.S. citizens overseas is our highest priority, and we look forward to serving you. If you are not a U.S. citizen but are instead a Legal Permanent Resident (LPR)/green card holder, click here.
Location and mailing address:
U.S. Consulate General Istanbul
Consular Section – American Citizen Services
Üçşehitler Sokak No.2
34460 İstinye, İstanbul
Security Note: Many items are strictly forbidden on Consulate grounds. These include all weapons and electronic devices such as mobile phones, Blackberries, iPods, iPads, notebook computers, PDAs, headsets, remote-entry automobile key "fobs" or anything with a power plug or battery. Large bags, such as backpacks, suitcases or packages are also prohibited since there are no storage facilities on Consulate grounds.
Emergency Contact. If you are a U.S. citizen and have a life and death emergency or there is an emergency involving a U.S. citizen, call us 24/7 at +90 335 9000. If your passport was lost stolen or expired and you are traveling soon, please do not call but instead click here.
Contact Us. The Consulate General does not offer phone consultations for general inquires. Click here to contact us.