General Information

Welcome to the American Citizen Services (ACS) Unit of the U.S. Consulate General Istanbul.  We provide the following routine and emergency services and information: passport issuance and renewals, reports of birth abroad, notarial services, information for travelers, death of an American Citizen abroad, voter assistance, tax forms, living in Turkey, how to protect yourself from various types of scams and emergency services for American citizens.  

The American Citizen Services Unit is not able to respond to queries about Immigrant and Nonimmigrant visas.

• For information about visa inquiries please click here:  http://turkey.usembassy.gov/immigrant_visas.html for Immigrant Visa Services and http://istanbul.usconsulate.gov/guide_to_nivu.html  for Nonimmigrant Visa Services  

So we can better serve you, we encourage you to register with the Embassy and/or Consulate(s) through the State Department website if you will be travelling or living in Turkey. 

For regular and emergency services during work hours please call 90-212-335 9006, for emergency services outside of normal work hours please call 90-212-335 9000 for connection to the appropriate extension. 

The Bureau of Consular Affairs Office of Overseas Citizen Services has established a call center to receive inquiries regarding the safety and security of American citizens overseas.  You can call the center from 8 a.m. until 8 p.m. Eastern Standard Time, in times of crisis the hours are extended to 24 hours.  The toll-free phone number in the U.S. is 1-888-407-4747.  From outside the U.S., the call center may be reached by dialing 1-317-472-2328.

This is a new and additional resource for Americans looking to receive the most up to date information without having to make international phone calls.  Americans residing in or visiting Turkey may wish to pass this phone number to their friends and family in the United States who may be worried about them.

Regular Opening Hours

Monday through Thursday from 8:00 am to 11:45 am for appointments, and from 8:00 am to 12:30 pm and from 1:30 pm to 4:30 pm for telephone calls, except U.S. and Turkish Holidays: 

http://istanbul.usconsulate.gov/holidays_consular.html.

All Services including Passports, Reports of Birth and Notary Services are by appointment only through:

http://istanbul.usconsulate.gov/acs_appointments.html.